Mystery shopping software for
market research companies

An instant, location-based tool for field communication

Request An Invite
wink retail platform

A mobile platform your teams will love

Instantly assign tasks to your mystery shoppers based on their location
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Location-Based Feedback

Collect location insights by assigning tasks to
mystery shoppers near specific areas.

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Real-Time Analytics

View team feedback as it is submitted and
chat to team members during specific tasks.

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Scenario Alerts

Alert the right teams or staff members on issues
as they happen for items such as out of stocks.

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Connect with your teams

Instantly communicate retails plans or assign tasks to the closest mystery shoppers via our mobile app. Teams can respond in real-time by answering questions, scanning codes or uploading photos.

Wink team communication app
Retail questionnaire builder
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Collect actionable store feedback

Easily design questionnaires with the campaign builder to collect retail insights by requesting mystery shoppers to complete tasks in stores such as scanning barcodes, checking stock or taking photos of promotional displays.

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Fix issues as they happen

For more actionable feedback, you can create alerts that immediately notify the correct people in your teams or organisation of any issues such as out of stocks, price discrepancies or poorly executed promotions.

Retail exception alerts
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Analyse and track store performance

Beyond collecting data, you can monitor the performance of your stores over time.
This allows you to discover trends on a larger level, across multiple campaigns to
help improve performance at a single store up to a national or global level.

Retail execution report
“

A simple product with great potential throughout our organisation. From HR receiving actionable team feedback to receiving images from our staff conducting site visits, this platform makes those repetitive tasks more automated.

Dane DoubellDoubell Machines
“

We stock our camera bags and products in multiple stores around the world, having a direct view into each store from the eyes of the consumer is a game changer for us. Quick, simple feedback from our staff at the point of sale.

Bianca WentworthJo Totes
“

This also allows us to better our services as we receive feedback and improve how quickly issues are dealt with. This is really a great service to use should you want to improve staff performances in your organisation.

Melanie ByleveldUPS
“

A simple product with great potential throughout our organisation. From HR receiving actionable team feedback to receiving images from our staff conducting site visits, this platform makes those repetitive tasks more automated.

Dane DoubellDoubell Machines
“

We stock our camera bags and products in multiple stores around the world, having a direct view into each store from the eyes of the consumer is a game changer for us. Quick, simple feedback from our staff at the point of sale.

Bianca WentworthJo Totes
“

This also allows us to better our services as we receive feedback and improve how quickly issues are dealt with. This is really a great service to use should you want to improve staff performances in your organisation.

Melanie ByleveldUPS
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